Terms & Conditions — Mission Detail LLC

Effective 03/01/2026

1. Agreement to Service

By scheduling or receiving services from Mission Detail LLC (“Company”), the customer (“Client”) agrees to these Terms & Conditions. These terms apply to all services rendered, whether mobile or on-site.

2. Pricing & Estimates

All listed prices are base estimates. Final pricing is determined by vehicle type, condition, and service scope. Additional charges may apply for excessive dirt, pet hair, stains, or other labor-intensive conditions. Clients will be notified of any price adjustments before service begins.

3. Payment Terms

Payment is due immediately upon completion of services unless otherwise agreed in writing. Accepted payment methods include cash, credit/debit card, and approved digital platforms. The Company reserves the right to refuse future service for unpaid balances.

4. Cancellations & Rescheduling

Clients must cancel or reschedule appointments at least 24 hours in advance. Same-day cancellations or no-shows may incur a fee up to 50% of the scheduled service. Repeated cancellations may result in refusal of future bookings.

5. Refund Policy

Refunds are issued only under the following conditions:

• Service was not performed as described or agreed.

• Client reports dissatisfaction within 24 hours of service completion.

• The Company determines that corrective action is not feasible.

Refunds are not guaranteed and are issued at the Company’s discretion. Partial refunds or complimentary re-services may be offered as alternatives.

6. Liability & Vehicle Condition

The Company is not responsible for personal items left inside the vehicle. Clients must remove valuables prior to service. The Company is not liable for pre-existing damage, wear, or defects. Documentation may be taken before service begins.

7. Service Limitations

The Company reserves the right to decline service for vehicles presenting safety hazards, biohazards, infestations, or conditions beyond the scope of standard detailing. Complete removal of stains, odors, or defects is not guaranteed.

8. Weather & Mobile Service Conditions

Appointments may be rescheduled due to weather conditions that prevent safe or effective service. The Company will notify the Client as soon as reasonably possible.

9. Photos & Documentation

The Company may document services with before-and-after photos for quality control and marketing. License plates and personal identifiers will be obscured. Clients may opt out by notifying the Company prior to service.

10. Satisfaction Claims

Concerns must be reported within 24 hours of service completion. The Company may offer corrective measures, partial refunds, or re-service at its discretion. Claims made after this window may not be honored.

11. Privacy & Data Use

Client information is used solely for communication, scheduling, and internal records. The Company does not sell, share, or distribute personal data.

12. Amendments

The Company may update these Terms & Conditions at any time. The most current version will be posted on the Company’s website and will supersede previous versions.